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Front Office Intern

صاحب العمل نشط

1 وظيفة شاغرة
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سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
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drjobs

حالة تأهب وظيفة

سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني

Valid email field required
أرسل الوظائف
موقع الوظيفة drjobs

دبي - الإمارات

الراتب الشهري drjobs

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عدد الوظائف الشاغرة

1 وظيفة شاغرة

الوصف الوظيفي

  • Assist in checking guests in and out of the hotel ensuring smooth and efficient processing.
  • Provide exceptional customer service by answering guest inquiries responding to requests and resolving any complaints or issues.
  • Help manage guest checkin/checkout procedures ensuring all necessary documentation is completed accurately.
  • Provide information about hotel services facilities and local attractions to guests.
  • Assist in handling room reservations ensuring all bookings are processed in the hotels reservation system.
  • Help with managing availability and overbooking situations maintaining accurate room inventory.
  • Support the preparation of reports related to reservations occupancy levels and guest preferences.
  • Answer and direct incoming phone calls handling guest inquiries and messages promptly.
  • Communicate guest requests and needs to other departments such as housekeeping or maintenance to ensure service excellence.
  • Assist with the management of incoming emails and any other forms of communication.
  • Assist in processing guest bills and handling payments (cash credit etc.).
  • Help maintain an accurate record of guest transactions in the hotels property management system (PMS).
  • Process and explain charges and services to guests during checkout ensuring transparency and guest satisfaction.
  • Maintain accurate guest records in the PMS ensuring data integrity and privacy.
  • Assist with administrative duties such as filing documentation and preparation of checkin/out forms and guest registration cards.
  • Help with organizing and updating guest files and guest preferences for future reference.
  • Assist with guest room assignments ensuring proper room allocation based on guest preferences and availability.
  • Observe and assist with the coordination of guest requests such as transportation wakeup calls and additional services.
  • Provide support during peak hours including busy checkin/checkout times and guest service demands.
  • Work closely with the front office team including concierge bell staff and housekeeping to ensure a seamless guest experience.
  • Participate in team briefings and contribute to discussions about guest feedback operational improvements and best practices.
  • Support the front desk staff during hightraffic times ensuring a friendly and professional atmosphere.

Qualifications :

  • Currently enrolled in or recently graduated from a Hospitality Management Tourism Business or related field.
  • Prior experience in a customer service or hospitality role is an advantage but not mandatory.
  • Strong verbal and written communication skills.
  • Excellent interpersonal skills and a positive attitude.
  • Ability to multitask and stay organized in a busy environment.
  • Attention to detail and a passion for providing excellent customer service.
  • Professional demeanor and appearance.
  • Basic knowledge of hotel front office systems or property management software is a plus (training will be provided).


Remote Work :

No


Employment Type :

Fulltime

نوع التوظيف

نبذة عن الشركة

الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل. نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا