To be well groomed at all times; to greet guests with the most hospitable attitude upon arrival at the hotel and to offer assistance at all times
Maintain the entrance and main door areas to ensure they are clean and tidy free of obstacles and ensure that traffic through the driveway is controlled and organized
Adhere to guest contact standards at all times
Provide current knowledge of the services and facilities offered by the Hotel
Assist guests in and out of taxis and other vehicles and assist to remove baggage from vehicles
Obtain taxis for guests as required
Assist guests with requests for transport and other information
Knowledgeable of the events of the day and of daily Hotel activities
Knowledgeable of VIP guests and whenever possible address such guests by name
Has presence and alerts Security or Duty Manager of suspicious looking person(s)
PERSONAL ATTRIBUTES
Good English language verbal communication skills
Ability to work cohesively with coworkers and managers as part of a team
Ability to be attentive to guest needs remaining calm and courteous at all times
Ability to promote positive relations with hotel residents and patrons
Ability to exercise good judgment with difficult guests
Understanding and ability to work in a multicultural environment
Qualifications :
Secondary education
EXPERIENCE
Minimum one years experience in the customer service or hospitality industry
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.