Deputy Team Leader

Roles and responsibilities

Mandatory:

• Minimum 3-5 years experience in Furniture - Retail
• Minimum 3 years experience managing a team
• Age not more than 40 years
• Flexible to work anywhere in UAE

Offer

• Ensure high retail standards are maintained through daily opening and closing checklist and implementation of necessary actions in-store in a timely manner

• Ensure 100% compliance to latest RPVM standards through effective product display in accordance with defined standards, appropriate management of damaged items and correct replenishment levels

• Ensure highest standards of health and safety are maintained in the department

• Work in closer collaboration with the Sales Manager on all products with respect to price, quality and customer feedback

• Ensure Sales and Promotions for the department is driven as per the Trading Calendar effectively with appropriate focus on sales of discontinued products

• Ensure Min/Max quantities and Furniture Matrix for all products with accurate information is maintained on the Store Inventory Management system

• Ensure 100% representation of K lines in department through close collaboration and regular feedback to the In-Store Retail Logistics Manager

• regular cycle count for the department in line with the Company guidelines
• that shrinkage for the department is within the defined norms and agreed standards

• Ensure effective display of top sellers and slow sellers to improve sales contribution

People

• Ensure seamless induction and on boarding of new hires and provide necessary support and guidance to the new joiners

• Ensure consistent communication to the team on store and department results through daily business updates providing clear instructions to drive performance

• Drive engagement and motivation in the team through fast resolution of work related issues and grievances

• Conduct regular product training to ensure clear understanding of features, selling skills and after sales service

• Ensure that the department team is well trained on systems usage (SIM etc.) to obtain requisite information and provide necessary assistance to customers

Responsible for Performance Management of Sales staff through timely reviews

• Lead and mentor the team to ensure an outstanding shopping experience for the customer

Desired candidate profile

A Deputy Team Lead assists the team leader in managing a team and ensuring the successful completion of projects or tasks. Here are the key skills and responsibilities associated with this position:

Leadership Skills

1. Team Support: Supporting the team leader in guiding and motivating team members to achieve goals.
2. Conflict Resolution: Addressing and resolving team conflicts or issues that may arise.

Communication Skills

1. Effective Communication: Conveying information clearly and ensuring that all team members are aligned on objectives and tasks.
2. Feedback Mechanism: Providing constructive feedback to team members to foster growth and improvement.

Project Management

1. Task Coordination: Assisting in the planning and coordination of team activities and projects.
2. Progress Monitoring: Tracking project progress and reporting updates to the team leader.

Problem Solving

1. Issue Identification: Identifying potential challenges or obstacles and working collaboratively to find solutions.
2. Decision Making: Making informed decisions in the absence of the team leader, ensuring continuity of operations.

Organizational Skills

1. Prioritization: Helping the team prioritize tasks and manage workloads effectively.
2. Time Management: Ensuring that deadlines are met and projects stay on schedule.

Training and Development

1. Mentorship: Assisting in the training and onboarding of new team members.
2. Skill Development: Identifying areas for team members' development and facilitating training opportunities.

Reporting and Documentation

1. Record Keeping: Maintaining accurate records of team activities, performance metrics, and project documentation.
2. Reporting: Preparing reports for the team leader regarding team performance and project status.

Adaptability

1. Flexibility: Adjusting to changing priorities and demands within the team or organization.
2. Resilience: Maintaining a positive attitude and encouraging team morale during challenging times.

Collaboration

1. Cross-Functional Cooperation: Working with other teams and departments to achieve common goals.
2. Team Building: Fostering a collaborative team environment that encourages open communication and cooperation.

Strategic Thinking

1. Goal Alignment: Assisting in aligning team goals with the organization’s objectives and vision.
2. Continuous Improvement: Identifying opportunities for process improvements and implementing changes to enhance team performance.