Senior Waiter

Roles and responsibilities

• Previous experience of 1-2 years in a Luxury Hotel environment as a Waiter/Waitress is a plus.
• Professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
• An elevated and energetic Conversationalist, engaging Guests with lively discussions.
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
• Finds creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
• ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• Impeccable communication skills, both verbal and written, with fluency in English (additional languages are a plus).
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
  

Key Responsibilities

• Greets Guests upon Arrival with a Warm ‘FIVE-Styled’ Welcome, ensuring their Journey at FIVE is sensational.
• Proactively acknowledges and Remembers Guest Preferences, maintaining meticulous Guest History records to curate unparalleled, ‘FIVE-Styled’ Service.
• Takes and delivers Food and Beverage Orders accurately and efficiently, ensuring special Dietary Requirements and Preferences are considered.
• Presents menus and makes knowledgeable Recommendations based on the Guests’ Preferences and the availability of ingredients.
• Demonstrates an Unwavering Commitment to upholding FIVE's First-in-Class Standards, providing personalised Service to Guests at all times.
• Ensures a Seamless Dining Experience for Guests, Anticipating their Needs, and Fulfilling Special Requests.
• Exhibits an exceptional understanding of FIVE's diverse destinations, concepts, menus, events, and bespoke offerings, enabling ‘FIVE-Star’ Guest Assistance at every touchpoint.
• Assumes Ownership of Guest Concerns and Requests, displaying top-notch Responsiveness to Exceeding Expectations, whilst escalating relevant concerns to the Head of Department.
• Efficiently Processes Billing and Payments while adhering to FIVE’s industry-leading Control Procedures.
• Contributes to a Luxurious Dining Experience by working Collaboratively with the Food and Beverage Team to maximise Guest Satisfaction, ensuring next-level Service.

Desired candidate profile

Customer Service Skills

1. Friendly Demeanor: Providing a warm and welcoming attitude to enhance the dining experience.
2. Effective Communication: Clearly taking and relaying orders to the kitchen, and informing customers about menu items.

Order Management

1. Order Accuracy: Ensuring orders are taken and delivered correctly to avoid mix-ups.
2. Menu Knowledge: Understanding the menu, including ingredients, preparation methods, and dietary options.

Multitasking

1. Handling Multiple Tables: Managing several customers at once without compromising service quality.
2. Prioritizing Tasks: Balancing taking orders, serving food, and handling payments efficiently.

Problem-Solving

1. Addressing Complaints: Quickly resolving customer issues or complaints with professionalism.
2. Adaptability: Adjusting to unexpected situations, such as special requests or changes in orders.

Sales Skills

1. Upselling: Suggesting additional items, such as appetizers, desserts, or drinks, to enhance the dining experience.
2. Describing Specials: Using enticing language to promote menu specials or featured items.

Attention to Detail

1. Cleanliness: Ensuring tables and service areas are tidy and presentable.
2. Observational Skills: Noticing when customers need refills, extra items, or assistance.

Teamwork

1. Collaboration: Working closely with kitchen staff and other waitstaff to ensure smooth service.
2. Supporting Colleagues: Assisting teammates during busy periods or when they need help.

Time Management

1. Efficient Service: Ensuring timely delivery of food and drinks to keep customers satisfied.
2. Managing Wait Times: Keeping customers informed about their orders and estimated wait times.