IT Support Engineer - Remote Operations amp Connectivity - Fugro
Posted on :
01-10-2024
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1 Vacancy
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Job Description
Job Description
Who we are
Do you want to join our Geodata revolution Fugros global reach and unique knowhow will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geodata for their needs so they can design build and operate their ets more safely sustainably and efficiently. But were always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team.
We are looking to recruit an experienced IT Support Engineer Remote Operations and Connectivity to join our Operational Technology (OT) Services based in Dubai UAE. The Operational Technology (OT) Services team is part of Fugros global IT Infrastructure and Security team. At OT Services we provide IT support to facilitate Fugros vessels and field operations remote operations and processing of Geodata collected during those operations. The OT Services Support team is globally distributed with members in each of the four Fugro regions and provides 1st and 2nd line IT support through our 24/7 OT Services Support Desk. We are currently looking for an enthusiastic IT Support Engineer Remote Operations and Connectivity to expand our Support team in the Middle East.
As IT Support Engineer Remote Operations and Connectivity you are our local representative and IT support focal point for the Dubai Remote Operations Centre (ROC). In this role you deliver the necessary IT functional expertise and leadership for the support of the portfolio of remote operations systems and applications utilised by the ROC as well as for the endtoend connectivity between ROC and Fugros fleet of (uncrewed) vessels or other remote sites.
Job Responsibilities
- Lead by example and place Quality Health & Safety Security and the protection of the Environment as core values while never intentionally placing employees our processes customers or the communities in which we live and work at risk.
- Provide IT technical expertise direction and istance to personnel involved in executing and supporting all remote operations.
- Subject matter expertise on IT network and connectivity solutions.
- IT subject matter expertise on Fugros remote operations systems tools and applications.
- Coordinate the implementation of new connectivity solutions and remote operations systems and applications as per new or updated IT standard architectures/designs.
- Implementation of new processes and essment of emergent technology.
- Improve the (use of) connectivity and infrastructure monitoring solutions.
- ist with maintenance and continuous improvement of doentation and procedures related to the IT support of remote operations systems and connectivity infrastructure and technology.
- Create / maintain highlevel IT systems and connectivity schematics for remote operations systems and applications in use by the ROC.
- Coach and train personnel in Remote Operations Centres and on vessels on (new) IT technology and its uses.
- Act as escalation focal point for remote operationsrelated IT support.
What Ss & Experience Will You Have
- Bachelors in Information Technology Computer Science or equivalent is required.
- Minimum of 5 years experience working in networking infrastructure and systems support.
- A good understanding of backbone network technology utilized by VSAT service providers and its application toward their customers.
- Cisco Certification at CCNA level or equivalent. Systems related certification is a plus.
- Proactive dynamic dedicated and responsible selfstarter with strong customer orientation and multitasking capabilities.
- Possess the ability to appropriately prioritize and plan complex work in a rapidly changing environment.
- Strong conceptual and ytical ss demonstrating outsidethebox problemsolving ss.
What we offer
Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster we think youll be able to do what you do best better. Which should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm your keen eye and cando attitude. But bring your questions and opinions too. Because to be the worlds leading Geodata specialist we need the strength in depth that comes from a diverse driven team.
Our view on diversity equity and inclusion
At Fugro our people are our superpower. Their variety of viewpoints experiences knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome but discrimination harment inappropriate behaviour and unfair treatment are not. Everybody is to be wellsupported and treated fairly. And everyone must be valued and have their voice heard. Crucially we believe that getting this right brings a sense of belonging of safety and acceptance that makes us feel more connected to Fugros purpose together create a safe and liveable world and to each other.
Disclaimer for recruitment agencies:
Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.
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