Client Coordinator - Maersk

A.P. Mller Maersk A/S is a Danish Shipping company active in ocean and inland freight transportation and associated services such as supply chain management port operation warehouse and distribution. The company is based in Copenhagen Denmark with subsidiaries and offices across 130 countries and around 83000 employees worldwide in 2020.
The purpose of this role is to coordinate the inbound and outbound shipments and serve as the single point of contact for the customers needs. Customer service coordinator act as a link between customer and multiple departments viz. Operations Customs Munciplaity Dubai Chamber Road QHSE WMS for ensuring the customers deliverables are met for small group of customers.
The customer Experience Agent requires to support the Operations team as well as Team leader in maintaining the KPIs.

Job Description

INBOUND

Receives prealerts/ ASN documents for inbound shipments organizes and checks the import shipment documents while coordinating with the shipping line/agents and informing the warehouse operations team in a timely manner to ensure the effective allocation of warehouse space. Follows up for timely clearances and coordinate with Trucking division to ensure cargo is received in warehouse as per schedule.

Prepare ASN in WMS Update the details in WMS

Receives confirmed put away sheets from the operations close the ASN in WMS. Share the RCR to the customer after updating the system accurately.

Communicates with customer for any exceptions found in documents or physical cargo receipt report any discrepancies to avoid mishandling of goods.

Monitor and ensure ASN receiving and put away is completed within agreed KPI timelines

OUTBOUND

Review the Shipping orders generates pick sheets for outbound shipments; ensures that the correct items are picked and packed as per customer requirements and category of goods and that the pick list is verified by the Warehouse Operations responsible person

Prepare Shipment orders in WMS update the details in WMS Maintain Proper tracker

Assists in the preparation and provision to the customer of all the details regarding the dispatch of goods such as packing list HS code summary health certificate FIRS COO etc once the shipment has been picked from the warehouse.

Prepares and sends necessary documents to the nominated forwarding agency/coordinate with CHB for clearance process in a timely manner If goods are not exported arranges appropriate logistics for the delivery of goods to customers after the preparation of appropriate release documents.

Ensure system updates once the cargo departs from the warehouse and share documents with customer

GENERAL

Prepares necessary inbound & outbound status reports monitor the KPI stock movement ageing report billing and any other reports as required Compliance Manage customer daily communication.

COMPLIANCE

Ensure the documentation required for inbound /outbound shipment is available before (Declaration/MOFA/MOH/FIRS/License etc)

Update and maintain the Customs related reference number in WMS (BOE/DEC/LGP etc).

Ensure HS code validation with WMS /Customs system is accurate

BILLING

Prepares the job file and checks for all relevant documents chargeable services and costs before forwarding the same to the Supervisor for final verification Ensures that all cost information is available for billing within monthly timelines

Perform and assists in customer Billing

OTHERS

Inform the challenges/issues as well as opportunities for improvement to the CSR/Team leader

Any other related duties/projects assigned by the team leader from time to time to meet business needs

COMMUNICATION:

Internal: Maersk Solutions team Site & Country

External: Customers Vendors Suppliers

Qualifications & Characteristics:

Education: Minimum Bachelors Degree in any discipline. Diploma holders with relevant experience may be considered as well.

Experience:

Minimum 34 years in a warehousing operation is preferred but position is open to freshers as well.

Prior experience in the GCC (UAE experience preferred) in the similar industry is an added advantage.

Skills:

Fluency in English is a must (Must be able to Read Write and Communicate); Knowledge of Arabic is preferred but not mandatory.

Strong Interpersonal skills

Strong organizing skills

Strong communication skills both oral and written.

Good organizational skills ability to multitask attention to detail

Ability to work in a team environment

Attention to details

Computer Skills:

Expertise in usage of Microsoft Office tools (Word Excel and PowerPoint).

General know how of warehouse management system usage

Exposure to other logistics softwares is a plus

Able to Demonstrate:

Desire to work in a transaction processing environment

Clear communicationboth spoken and written

Tactfulness and politeness

Ability to complete all tasks assigned within the timelines

Efficient and effective output

Team player

Ability to multitask

Sound ethical values

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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