Sales Team Leader

• Lead and manage a team of 5 sales members, ensuring alignment with sales targets and company goals.
• Track and drive up sales activity within the CRM, ensuring KPls are met and reported.
• Conduct weekly one-on-one meetings to monitor performance and provide coaching.
  

Customer Management:

• Oversee the management of 20-25 Tier 1 accounts, ensuring realistic expectations are set and met.
• Optimize the renewal process to achieve an 80% renewal rate monthly.
• Increase the PS score to 70 by delivering exceptional customer service and value.
• Contact 10 customers at random every week to gather feedback on performance and service and feedback to head of sales.
  

Leadership:

• Act as the first point of contact for escalated client issues, ensuring prompt and effective resolution.
• Lead digital transformation initiatives within the customer base.
• Provide data-driven insights and relay industry knowledge to support customer growth.
  

Your Qualifications:

• Experience: 3-4 years in sales management with a proven track record.
• Skills Leadership, communication, CRM proficiency data analysis.
• Attributes: Results-oriented, proactive, strong problem solving skills