Front Of House Manager

Front of House Manager Fitness Club Manager Jobs in Dubai

Location: Dubai United Arab Emirates

Job Description:

Our client a highend fitness club in Dubai offering premium group fitness sessions and activities is seeking an experienced and dynamic Front of House Manager. The successful candidate will have a strong background in the fitness industry or experience in managing front desk operations within 45 star hotels. As the first point of contact for clients the Front of House Manager will ensure the smooth operation of the reception area provide exceptional customer service and maintain a welcoming and luxurious environment for all members.

Key Responsibilities:

• Oversee all front desk operations ensuring a seamless and premium experience for members and guests.
• Manage a team of receptionists ensuring that all staff provide excellent customer service and uphold the fitness clubs standards.
• Handle member inquiries bookings and payments for group fitness sessions and other club services.
• Ensure the reception area is clean wellorganized and equipped with the necessary supplies.
• Coordinate with fitness trainers and other club departments to ensure schedules bookings and classes run smoothly.
• Maintain uptodate knowledge of the clubs fitness offerings promotions and events and communicate this information to members.
• Manage any customer complaints or issues in a professional and efficient manner.
• Monitor front desk staff performance and provide training as needed to maintain high service standards.
• Ensure adherence to health and safety guidelines within the reception area.
• Assist with marketing initiatives events and promotions to increase member engagement.
• Act as a key point of contact for VIP members ensuring their needs are met and expectations exceeded.

Qualifications:

• Bachelors degree in Hospitality Business Management or a related field.
• A minimum of 35 years of experience in a similar role preferably within a premium fitness facility or a 45 star hotel.
• Strong background in the fitness industry or luxury hospitality.
• Excellent customer service communication and leadership skills.
• Ability to manage a team and foster a welcoming professional environment.
• Proficiency in booking systems and pointofsale software.
• Fluent in English; knowledge of additional languages is an advantage.
• A passion for fitness and a healthy lifestyle is highly preferred.

Benefits & Compensation:

• Competitive salary and benefits package.
• Taxfree salary in Dubai UAE.
• Opportunities for professional growth and development.
• A dynamic and luxurious work environment within a leading fitness club in Dubai.

Similar Job Titles in Dubai:

• Reception Manager
• Club Manager
• Guest Relations Manager
• Fitness Club Front Desk Manager
• Front Office Manager

To Apply:

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