Develop and execute a strategic roadmap for operational excellence and improved customer experience, aligned with the bank's digital transformation agenda
Lead transformation and change management initiatives, fostering a culture of continuous improvement and adaptability across the Centre of Excellence
Identify and redesign inefficient processes to enhance productivity and optimize resources within the bank
Collaborate closely with IT on solution design and work with Operations to successfully implement these changes
Leverage business intelligence to align data-driven insights with transformation efforts, ensuring strategic goals are met
Oversee workforce management, using data insights to boost employee productivity and engagement
Identify and pursue growth opportunities, such as expanding shared services operations to new locations
Key Requirements:
Bachelor's degree in finance, business or a related field. MBA is advantageous
Minimum 15+ years of experience in strategic roles within a bulge-bracket bank
Strong experience in a shared services environment, with a focus on transformation and operational efficiency
Proven success in leading large-scale change management initiatives
Expertise in business intelligence and its application to transformation projects
Strong leadership and stakeholder management skills
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.