Relationship Management ociate

• Supporting customer on their specific needs and achieve desired level of satisfaction by providing insights and updates
• Act as a liaison between clients and the ADGM ecosystem ensuring that all communication is clear and timely
• SPOC to support customers in upselling activities (upgrade license, adding activities etc.)
• Execution of customer retention strategies (for cos. intending to deregister)
• Collaborate with Marcoms and Business Development on events and initiatives
• Act as a primary point of contact for customers providing timely and effective support to meet their specific needs and ensure their satisfaction.
• Proactively identifying and resolving customer complaints, queries as well as offering value-added upsell activities.
• Contribute to increase of customer engagement and reduce the risk of customer churn.
• Continue to learn and analyse the customer feedback and provide inputs to improve the services.
  

Generic Accountabilities

Information Security related

• Understand, adopt, adhere and practice responsibilities or controls as per ADGM Information Security policy and as per best practices explained in the induction and awareness sessions.
• Confidentiality, Integrity and availability of the ADGM Information shall be maintained at all times i.e. within as well as outside ADGM.
  

Education:

• Bachelor’s degree or equivalent
  

Work Experience

• 4-6+ years of relevant experience in Customer Success Management and relationship management