Service Ambador
Posted on :
16-09-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Provide prompt, courteous and efficient service to all guests to achieve a high level of customer satisfaction through personalized service as per Brand Standards.
- Demonstrate a complete understanding of the hotel policies, procedures, service standards, have full knowledge of the hotel facilities, happenings, local conditions and current events.
- Rotate in 3 shifts (morning / afternoon / night).
- Handle incoming calls for IC, CP HI and ICRS properties.
- Work closely with your team members, Supervisors, Managers and also colleagues of other department in a friendly manner assuring mutual respect and encourage each other to create Great Hotels Guests Love.
- Maintain the privacy of all guests by ensuring that no details are disclosed.
- Take ownership of guest requests and notify them of any delays in performing work orders in accepted standard time and call them back to ensure their satisfaction.
- Take ownership of solving guest problems and pass it to the Manager on Duty if necessary and record the guest complaints.
- Handle wakeup calls of IC, CP and ICRS properties.
- Complete additional tasks assigned by your Service Leader, Supervisor or Manager
- Promptly handle all emergency calls efficiently.
- Use QEMS to log all requests and issues
- Promptly check all e-mails and action accordingly.
- Attend shift briefings, read handovers and participate in departmental meetings/gatherings.
- Be fully knowledgeable of the operating systems such as Alcatel, Opera, QEMS, TMS, CCS, Microsoft and etc to perform the tasks/operations promptly.
Employment Type
Full-time
Department / Functional Area
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
