Service Ambador
Posted on :
16-09-2024
Employer Active
1 Vacancy
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Job Description
- Provide prompt, courteous and efficient service to all guests to achieve a high level of customer satisfaction through personalized service as per Brand Standards.
- Demonstrate a complete understanding of the hotel policies, procedures, service standards, have full knowledge of the hotel facilities, happenings, local conditions and current events.
- Rotate in 3 shifts (morning / afternoon / night).
- Handle incoming calls for IC, CP HI and ICRS properties.
- Work closely with your team members, Supervisors, Managers and also colleagues of other department in a friendly manner assuring mutual respect and encourage each other to create Great Hotels Guests Love.
- Maintain the privacy of all guests by ensuring that no details are disclosed.
- Take ownership of guest requests and notify them of any delays in performing work orders in accepted standard time and call them back to ensure their satisfaction.
- Take ownership of solving guest problems and pass it to the Manager on Duty if necessary and record the guest complaints.
- Handle wakeup calls of IC, CP and ICRS properties.
- Complete additional tasks assigned by your Service Leader, Supervisor or Manager
- Promptly handle all emergency calls efficiently.
- Use QEMS to log all requests and issues
- Promptly check all e-mails and action accordingly.
- Attend shift briefings, read handovers and participate in departmental meetings/gatherings.
- Be fully knowledgeable of the operating systems such as Alcatel, Opera, QEMS, TMS, CCS, Microsoft and etc to perform the tasks/operations promptly.
Employment Type
Full-time
Department / Functional Area
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