Exciting new opportunity for a wellexperienced F & B or Restaurant Operaiton Mangaer. Our client operates a fastgrowing shisha caf in Dubai specializing in French and Mediterranean cuisine with a seating capacity of over 100. They are set to open a second caf by the end of the year with similar capacity. To support this growth they are seeking an experienced and dynamic F&B Director or Managing Director to oversee both locations and drive operational excellence.
The F&B Director/Managing Director will be responsible for the entire operation of both caf s including procurement staff management customer service and reporting to the owners. This individual will play a pivotal role in scaling operations while maintaining highquality service and ensuring efficient daytoday management.
- Oversee all aspects of operations for both the current caf and the upcoming new location.
- Manage the entire front and backofhouse teams ensuring seamless communication and coordination.
- Handle procurement including sourcing supplies equipment and managing vendor relationships.
- Monitor and maintain food and beverage quality ensuring both locations meet the highest standards.
- Oversee hiring training and development of caf staff ensuring consistent service excellence.
- Address and resolve customer escalations ensuring a positive and proactive approach to service recovery.
- Develop operational strategies to drive growth increase profitability and enhance customer satisfaction.
- Prepare and present operational and financial reports to the management and ownership providing insights and recommendations for improvement.
- Ensure compliance with all local regulations health and safety standards and licensing requirements.
- Work closely with marketing teams to drive promotional campaigns and events.
Requirements
To be considered for this role you need to meet the following:
- Proven experience in a senior management role within the hospitality or F&B sector preferably in Dubai
- Understanding/knowledge in the Dubai Municipality requirements for a restaurant/cafeteria operation
- Experience in managing multisite operations is essential.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills with the ability to handle customer concerns professionally.
- A solid understanding of procurement inventory management and operational efficiencies.
- Experience in budgeting financial reporting and cost control.
- Flexibility to work across both caf locations and during peak service hours including weekends and public holidays.
- Ability to thrive in a fastpaced dynamic environment.
Benefits:
- Competitive salary package
- Opportunities for growth and expansion within a leading hospitality brand
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