Service Delivery Manager
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Job Description
- Support the GBS Sales strategy, ensuring alignment with the organization's goals.
- Deliver operational excellence, optimizing processes and reducing costs.
- Foster a culture of continuous improvement and innovation within the GBS team.
- Build strong relationships with BU stakeholders.
- Maintain a high level of compliance and risk management within GBS operations.
- Lead by example, demonstrating a commitment to the organization's values and ethical standards.
Roles & Responsibilities
Strategic Direction Setting
- Provide input to GBS Sales service scope expansion decisions.
- Support strategic GBS Sales resource planning for specific end to end process/ segment area.
- Provide input to GBS Sales operational performance metric and target level setting based on alignment with GPO and segment leadership.
- Provide input to prioritization of transformation projects across Sales.
Service Delivery Execution
- Ensure delivery of GBS Sales services in accordance with agreed metrics and targets (i.e. SLAs).
- Providing oversight, ensuring compliance and preforming checks on the activities performed by the 3rd party provider.
- Service delivery Point of escalation in IFFCO for process non-compliances/ escalations.
- Interlock with BU Segments for end-to-end Sales processes.
- Implement GBS Talent Management, training and development strategy within captive.
Employment Type
Full-time
Company Industry
Consumer Goods Rental / Food Production / Wholesale Alcoholic Beverages
