IT Field Support Engineer

Job Overview:

We are seeking an experienced IT Field Support Engineer to join our team at Star Services LLC in Abu Dhabi United Arab Emirates. The IT Field Support Engineer will be responsible for providing technical support and troubleshooting for our clients IT systems and infrastructure. The ideal candidate will have a strong background in IT support and excellent communication skills.

Key Responsibilities:

Provide onsite technical support and troubleshooting for clients IT systems and infrastructure

Install configure and maintain hardware and software systems

Diagnose and resolve technical issues in a timely manner

Provide training and support to endusers on new technologies and systems

Monitor and maintain network and server performance

Ensure data backups and disaster recovery plans are in place and functioning properly

Collaborate with other IT team members to implement new systems and upgrades

Maintain accurate documentation of all support activities

Keep uptodate with industry trends and advancements in technology

Qualifications:

Bachelors degree in Computer Science Information Technology or related field

Minimum of 3 years of experience in IT support preferably in a field support role

Strong knowledge of IT systems and infrastructure including hardware software and networking

Experience with Windows and Linux operating systems

Familiarity with virtualization technologies such as VMware or HyperV

Excellent troubleshooting and problemsolving skills

Strong communication and interpersonal skills

Ability to work independently and in a team environment

Valid drivers license and ability to travel to client sites as needed

Remote Work :

No