Information Technology Desktop Support Dubai
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Job Description
As a Client Support Technician you will be providing IT support to small businesses in the Financial Services sector including hedge funds and family offices. These clients recognize IT as a valuable investment and appreciate your expertise. Youll have the opportunity to work with the latest technology expand your knowledge and advance your career.
Key Responsibilities:
- Handle escalations from the helpdesk providing advanced troubleshooting and resolution.
- Troubleshoot and configure network and infrastructure issues for our clients ensuring minimal downtime and optimal performance.
Technical Areas of Focus:
- Switches and Routers
- Storage Area Networks (SANs) and Local Area Networks (LANs)
- Microsoft Exchange and Office 365
- Windows Operating Systems
- VMware & vSphere servers
- VOIP phone systems
Team and Success Metrics:
Join a team that values quality service and strong relationships with users creating a positive work environment.
Your success will be measured by key performance indicators (KPIs) focused on:
- Quality of documentation and notes
- Achieving first time fixes
- Positive feedback from users
- You ll have opportunities to learn and grow supported by our internal training programs and regular one on one meetings with your manager.
- Hard work and dedication will be rewarded with opportunities for career advancement
Additional Information:
- A significant portion of your time will be spent onsite with clients primarily in London. All travel expenses to client sites will be covered.
- Enjoy competitive compensation a contributory pension scheme company events and private medical and dental insurance.
Requirements
- Strong experience supporting Microsoft Windows and Active Directory is essential for this role.
Employment Type
Full Time
