Client Relationship Manager - MetLife

Relationship Manager Client Relationship Team

Employee Benefits MetLife Gulf

Relationship Manager is specialized on brokers and intermediaries management he/she is critical for the retention strategy of our book of business and his/her success to manage the role perfectly reflects on the new business outcomes. It without saying that it goes beyond a simple description as this associate is guardian of relations that MetLife has with partners however please read below a description on the role and its expectations:

Retain and expand the growth to exceeding the sales plan:

1. Serve as the primary contact for brokers by developing relationships and ensuring satisfaction and loyalty for the partnership.

2. Develop and plan a retention strategy with brokers targeting for securing renewal business by promoting MetLife product offering and added value services.

3. Support Brokers/Clients in all needs to ensure a longterm relationship and secure retention and upselling.

4. Represents Metlife by demonstrating full knowledge and expertise in EB industry and provides consultative advises to risk and operating areas for the purpose of improving efficiencies resulting in cost savings and positive impact to customers.

5. Responsible for delivering elite partnership experience through strong relationship management anticipating customers issues and requests from Brokers and Clients capitalizing on MetLife internal capabilities for solving operational and servicerelated issues.

6. Act as a liaison between broker/client and internal MetLife and work with internal stakeholder (Operation Underwriting Claims Reporting) to ensure resolution to high profile or highly complex customer and broker concerns and provide reliable consistent and predictable service across organization.

7. Coordinates external communications and event engagement with brokers/clients.

8. Organizing Broker engagement to present MetLife added value services and resolve customer concerns swiftly and with an effortless experience on the customers part.

9. Accountable for all client proposals policies and any further documentation following the MetLife Employee Benefit guidelines and ensure policies are in line with internal underwriting guidelines as well as standing regulations in the country of operations.

Support MetLifes Acceleration

o Participate to transversal projects with the leadership to rethink our positioning in the market based on the client needs.

o Work closely with Marketing team to deliver updated materials and customized broker deliveries.

o Working on creative new providers onboarding based on the customer needs.

o Assist the broader EB group with expertise and support for customers communication.