Bellman

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. • Ensure that standards are maintained at a superior level on a daily basis. • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. • Maintain positive guest relations at all times. • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. • Resolve guest complaints, ensuring guest satisfaction. • Monitor and maintain cleanliness, sanitation and organization of assigned work areas. • Welcome the guest on arrival by using the hotel name. Assist guest with wherever they are heading too.• Assist in locating guest's lost luggage. • Correctly tag, store and retrieve luggage from holding room. • Identify and explain hotel facilities and features to guests while escorting them to their room. • Identify fire exit closest to guest's room and explain safety features of assigned room.• Deliver items to guest rooms promptly to include: a. Messages b. Mail, faxes c. Packages d. Flowers e. Sundry items requested by guest f. Gift items • All other duties as required. QUALIFICATIONS: • Experience: Prior hospitality experience, preferably in a similar position. • Education: High school diploma. • General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.• Technical Skills: Thorough knowledge of all hotel services and amenities; ability to provide clear directions.• Language: Required to speak, read and write English, with fluency in other languages preferred.