Client Experience - Supervisor

• Acting as a first point of contact at the IFZA Reception for Professional Partners Clients and visitors
  
• Overviewing and supporting the smooth running of the IFZA Reception ensuring all aspects of the client experience are delivered to the highest level
  
• Preparing maintaining and crosschecking various departmental reports
  
• Training new staff on the Reception SOPs to ensure efficiency and smooth transition into their new role
  
• Delivering prompt courteous and efficient assistance to all clients liaising with other departments if necessary
  
• Maintaining excellent knowledge of IFZA s products and services in order to efficiently address any queries or concerns from Professional Partners and Clients
  
• Providing various client services including but not limited to document collections and submissions attestation mailmanagement booking of conference rooms etc. ensuring compliance with IFZA policies and procedures
  
• Taking responsibility for the duties and tasks assigned to the role ensuring that all work is carried out in a timely and professional manner
  
• Maintaining confidentiality of client data ensuring no sensitive information is disclosed
  
• Maintaining a professional image and high standards of grooming
  
• Building and maintaining effective working relationships whilst promoting the company culture and values
  
• Performing other jobrelated duties as assigned by
  
  

Requirements

• Excellent verbal and written communication skills in English knowledge of additional foreign language will be an advantage
  
• Excellent communication and interpersonal skills and knowledge of telephone etiquette
  
• Customeroriented mindset and adaptability to different personality types
  
• Ability to multitask set priorities and manage time effectively
  
• Excellent active listening and problemsolving skills
  

Benefits

• International team (over 50 nationalities)
  
• 24 annual leave days
  
• Annual flight home
  
• Life insurance plan
  
• Medical insurance plan (with the option to upgrade at your own cost)
  
• Access to exclusive Fazaa discounts (applicable in participating retail stores food & beverage outlets fitness clubs cinemas theme parks clinics and more)
  
• Invitations to participate in various company functions staff events and department team building events
  
• Opportunities to learn develop and grow with the organization
  
• Being part of a motivated team and MovingForwardCompanyCulture