Senior Project Manager

What You Will Be Doing

• Ensuring the execution and delivery of specific, short-term projects designed to integrate AI technologies into service operations, ensuring they are completed on time, within scope, and budget.
• Managing ongoing, contracted services that support clients’ daily operations, utilizing AI-driven strategies to enhance service efficiency and customer satisfaction.
• Leading the support team to resolve client issues promptly and effectively, while also managing customer escalations by providing a structured approach to resolution, ensuring excellent and frequent communication, and maintaining rigorous attention to detail.
  

Senior Project Manager Key Responsibilities

• Enhance service delivery efficiency and outcomes through the strategic integration of AI-driven solutions
  

Basic Requirements

• Hands-on experience using LLMs such as ChatGPT, Gemini, or Claude in a professional setting
• 4+ years of experience in service delivery or operations management
• Prior experience in service delivery or operations management within the telecommunications industry
  

About Totogi

Totogi is focused on building telco software for the public cloud and is completely redefining how carriers engage with their subscribers to drive customer love! We are a product-driven telco software company made up of some of the best minds from the telecoms industry and the brightest engineering talent across the globe. Change the game with us.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with Crossover

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult for more details on this topic.

What to expect next:

• You will receive an email with a link to start your self-paced, online job application.
• Our hiring platform will guide you through a series of online “screening” assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.
  

Important! If you do not receive an email from us:

• First, emails may take up to 15 minutes to send, refresh and check again.
• Second, check your spam and junk folders for an email from Crossover.com, mark as “Not Spam” since you will receive other emails as well.
• Third, we will send to whatever email account you indicated on the Apply form - by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.
• If all else fails, just reset your password by visiting