Reservation Agent
Posted on :
12-08-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Have a thorough knowledge of the entire hotel services and facilities
- Answer inquiries of room rates, outlets and room locations.
- To be totally familiar with all aspects of the reservation systems
- Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation
- Post advance deposits and keep accurate records of deposits.
- Process rooming lists and group blocks and indicate special requests and billing procedures
- File and process reservations correspondence, make certain all files are current and in order.
- Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department.
- Abide by the hotels policies and procedures
- Be familiar with changes in the rates and group enquiries
- Complete daily shift task list and aid others
- To be aware of inventory management and keep a constant check on the room types available throughout the day
- To have an understanding of departmental goals and projections for average rate and occupancy
- Accommodate and document special requests in an accurate and efficient manner.
- Determine the most appropriate room type to meet guest requirements and maximize room rate.
- Explain guarantee and cancellation policies to callers.
- Describe room accommodations and benefit feature sale amenities to guests.
Employment Type
Full-time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
