Specialist IT Support
Posted on :
02-12-2024
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1 Vacancy
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Job Description
- Liaise with Specialist - IT Helpdesk to understand end-users’ requests and needs.
- Consult with end users to determine hardware, software or system issues.
- Diagnose and resolve end-users’ workstation and/or mobile device hardware and software issues in a timely, effective and efficient manner.
- Support users in Central Services with the installation and upgrading of software, implementation of file backups, and configurations of systems and applications as and when needed.
- Support users with troubleshooting in a timely, effective and efficient manner.
- Escalate issues to appropriate IT section as and when needed.
- Manage AV in Central Services in a timely and accurate manner.
- Liaise with campus IT team as and when needed for the resolution of issues; this includes, but is not limited to, issues related to videoconferencing and other resources hosted centrally.
- Identify recurrent IT issues and support in the enhancement of IT services.
Employment Type
Full-time
Department / Functional Area
Key Skills
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