Front Desk Executive

- Be an ambassador for the OliOli® brand; ensure that every visitors experience at OliOli® meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach

- Treat every visitor with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and programs

- Provide excellent guest service, and facilitate visitors experience and journey through a proactive and thoughtful interaction

- Contribute to a positive, team-based, and visitor-first centric culture

- Attend to guest queries, and complaints. Amicably resolve maters with any dissatisfied guests

- Collect and communicate visitors feedback and suggestions

- Recognize and report visitors trends

- Answer phone calls, respond to queries/concerns/complaints in a positive manner, and direct relevant guest inquiries to the appropriate teammate

- Inform guests about OliOli® value proposition and our policies in order for them to have an optimal experience

- Coordinate with the admin colleague(s) for the front office supplies and keep an inventory of stock

- Handle cash transactions between customers with various ticket sales

- Receive and process all payments according to standard procedures; process credit and debit card in a seamless and effective manner

- Perform daily opening and closing procedures

- Learn about OliOli® offerings, promotions, campaigns and events and communicate information about these with guests in an articulate and credible manner

Safety / Security

- Provide a safe environment for all visitors, specifically for the children

- Adhere to all policies and procedures of OliOli®

- Assist visitors in case of an incident or an emergency situation

- Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc)

Other Responsibilities

- Working with other colleagues, proactively contribute to the success of any special events and programs designed to enhance the profile of OliOli® within the community

- Perform other duties and be involved in projects and activities that contribute to the achievement of OliOli®s objectives

QUALIFICATIONS

- Advanced course work or experience in customer service, family learning, or retail operations preferred.

- Experience working with young children (ages 1-10) and their families in recreational settings, afterschool programs or classrooms.

- Excellent communication skills and ability to interact positively with children, adults, and large groups.

- Experience working in a fast-paced, high-volume environment.

- Ability to work with diverse staff and visitors.

- Excellent grasp of the English and Arabic language.