Assistant Manager - Telecommunication
Posted on :
22-11-2024
Employer Active
1 Vacancy
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Job Description
- Ensure team consistently answer and direct all external incoming telephone calls following Jumeirah Groups telephone etiquette
- To be responsible for guest room telephones, back of house telephones and Dect System or similar internal communicating system liaising with IT regarding the maintenance of the service one equipment where necessary
- Analyse monthly Telephone test calls, IFH TTC’s results and take appropriate action to correct any adverse results and / or trends.
- Be aware of telephone call tariffs and keep a comparison record updated
- Uses HotSOS to dispatch concierge, engineering, housekeeping, etc. requests/jobs to the respective departmental colleague and to ensure delivery of timed orders and other requests at the designated times, following up with delivery and other colleagues to ensure completion
- To ensure compliance of all E Butler related targets directed to the Hotel are handled within the standard time frame.
- To serve as an additional support to all E-Concierge related targets are handled within the standard.
- Handles guests’ complaints and takes action to resolve problems
- Communicates situations where guests are dissatisfied or experiencing a problem and offers the resolution to the Manager on Duty
Employment Type
Full-time
Department / Functional Area
Key Skills
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