OPERATION COORDINATOR

1. Operation Support / Team Management

Supervise team as per site requirements.

Carry out field trips to ensure that the cleaning personnel did not miss out on any operational risks. Assist the staff in all areas of operations/HSE to ensure smooth business operations and resolve any abnormalities noticed during the supervision with prompt follow up as per the client location works standards and evaluate the staff performance at a site.

2. Staff Deployment | Resource Planning Rostering | Billing & Invoicing| Grooming Standards| Time & Punctuality

Ensure daily deployment plan are in place and fulfil client’s manpower requirement. Share manpower planning with the client, arrange absenteeism replacement.

Carryout checks on attendance verification after checking with clients.

Ensure all new arrivals are sent for training without fail.

Timely PPE’s distribution and assure all employees are deployed with complete PPE

Responsible to prepare roster and share with client in cooperation with LM.

Ensure all employees attendance is received from client on time.

Prepare master attendance.

Check missing punching.

Rectifying working hours with client.

Ensuring all employees are accurately billed as per deployment.

Support in preparing Job Charts.

Disciplinary Actions Report

Prepare final attendance for resigned employees

Must lead as an example and supervise to ensure that the entire team meet the standards relating to the grooming, and punctuality. Supervise staff for alertness and attentive performance to deliver the task at all the times. Supervise and Maintain clean attendance record and avoid a late arrival on a site. Initiate disciplinary action on subordinates when an incident reported.

Responsible for Performance review of subordinates in line with the department's vision and mission against the Department KPIs.

3. Communication and Coordination

Mentor and explain rules, policies, or regulations of the premises through the post orders to the staff under the direct control.

Supervise and continue regular communication with operation updates to the line manager with follow up. Develop and maintain positive relation to the clients and contractors attending monthly meetings with a client. Maintain attendance record and communicate the summary/reconciliation reports, obtain an acknowledgement / sign-off to avoid billing dispute.

Obtain client approval for Invoice, share the data to Line Manager for processing Invoice

Reconcile employee’s attendance for Billing.

Preparing Job Charts

Communicate employees about their duty rosters well in advance.