Bar Manager
Posted on :
18-07-2024
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Job Description
JOB TITLE:
Bar Manager
POSITION TYPE:
Full Time
REPORTING TO:
General Manager
OBJECTIVES:
- Supervise and control the running of the bar in line with our Mission Statement Cycle of Service and within the financial targets set by the Company.
- To supervise the preparation of the bar including all necessary miseenplace for service.
- Serve customers in a professional efficient and courteous manner.
- To recruit and train the bar team including the Head bartenders bartenders and bar backs.
- To treat our guests like Superstars!
DUTIES:
- Oversee the service of beverages within the bar and Lounge areas along with food service and maintain overall responsibility for beverage service.
- Take responsibility for stock control including ordering acceptance maintenance of stock levels and stock rotation and return of any substandard items.
- Report and liaise regularly with the General Manager regarding departmental performance and ensure he is informed of any relevant information or issues.
- Perform a duty manager role while on shift when required taking sole duty management responsibilities for the venue and dealing with any issues that may arise during shift.
- To ensure all members of the bar team follow our Cycle of Service at all times.
- To ensure that bar team members are reporting for duty and that the bar is adequately staffed.
- Ensure breaks are organized in accordance with fluctuations in the volume of business.
- To liaise with customers regarding special functions and events.
- To ensure that bar miseenplace is impeccable and that bar counter and lounge area are set correctly prior to service.
- To ensure that bar back and coffee areas have their correct miseenplace.
- To ensure that faults and defects are reported to maintenance and actioned without delay.
- To maintain high standards of morale and personal appearance of all staff.
- To ensure fair and equitable discipline complying with company policy / regulations.
- To investigate and action the causes of staff grievances.
- To be aware of all statutory regulations affecting safety and ensure that any safety hazards are rectified.
- To ensure that all stocks and supplies are timeously requested correct stock levels maintained and stored under optimum conditions.
- To ensure regular stocktaking of all operating equipment at specified intervals.
- To ensure that operating equipment is used properly and not abused e.g. serviettes and waiters clothes used for cleaning correct use of bar equipment.
- To ensure effective communication by attending meetings as required and holding staff meetings on a regular basis to impart information.
- To hold regular OntheJob training sessions to ensure that staff can perform their duties correctly and effectively.
- To give feedback about guest complaints and comments.
- To maintain a high degree of interest in selfdevelopment.
- To clean agreed designated areas in accordance with laiddown procedures morning /evening routines and hygiene requirements.
- To ensure bar stock and equipment is ordered and received as required and ensure damaged equipment is exchanged for usable items.
- To set bar stations to laiddown standards ensuring that all equipment used is clean undamaged and in a good state of repair.
- To be totally familiar with the composition of all menu items.
- To serve food and beverages in accordance with laiddown standards but above all in a professional and courteous manner.
- To ensure that customers are correctly charged. Present the bill and take payment from the customer in accordance with the procedures of the establishment.
- At all times to be aware of and practice good customer relations assisting the guest in any way which does not adversely affect other customers.
- To attend to customer complaints satisfactorily.
- To be continually aware of and maintain the highest standards of personal hygiene and ensure that any subordinate staff adhere to this as well.
- To attend meetings and training courses as required.
- To consistently ensure that a staff briefing is held daily at the agreed time.
- To adhere to the local municipality hygiene requirements.
- To ensure that the food delivered to the tables is always of the highest standard and quality.
- To conduct annual staff appraisals without fail.
- To conduct staff end of probation period review as per the local employment laws and agreed timelines.
- To maintain internal staff files with training documents appraisals and any other relevant documents.
- To take part in any fire or evacuation drills and ensure complete familiarization with all exits including those normally used by customers as well as fire escapes.
- Ensure any suspicious packages or parcels reported to management are assessed and reported without delay to the relevant authorities.
- To act as a positive ambassador for the business.
- Carry out any other reasonable request asked by Directors.
Remote Work :
No
Employment Type
Full Time
Key Skills
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