Product Officer - Operations

• Develop and execute operational strategies to support company growth objectives and enhance efficiency.
• Oversee day-to-day operations, including transaction processing, customer support, compliance, and risk management.
• Identify operational bottlenecks and implement solutions to streamline processes and improve productivity.
• Collaborate with cross-functional teams to ensure alignment of operational activities with business goals.
• Manage vendor relationships and third-party service providers to ensure quality and cost-effective services.
• Develop and implement policies, procedures, and controls to maintain compliance with regulatory requirements and industry standards.
• Prioritize opportunity areas that can be addressed given the organizational capacity and feasibility.
• Work with operations subject matter experts and use a broad range of sources to develop innovative functionalities.
• Design processes, workflows, and functional components to improve efficiencies.
• Collaborate with internal stakeholders to launch products.
• Establish product delivery timelines in close collaboration with internal teams and keep stakeholders updated.

Qualifications

• Bachelor’s degree in business administration, finance, or a related field; an MBA or advanced degree is a plus.
• Proven experience in operations management within the FinTech industry or a related field.
• Strong understanding of financial services operations, including transaction processing, customer support, CRM, compliance, and risk management.
• Analytical mindset with the ability to identify operational inefficiencies and implement effective solutions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Experience with regulatory requirements and compliance frameworks relevant to the financial services industry.