Assistant Outlet Manager

About the Job:

An opportunity has arisen for an Assistant Outlet Manager - F&B Service to join Jumeirah Burj Al Arab. The main duties and responsibilities of this role:

• Manages day to day operation of the department thus ensuring all service standards are met in line with standard operating procedure and they are followed in courteous yet professional manner thus providing delightful and engaging services to all guests.
• Responsible and accountable for ensuring that all Guests are served as per the brand standard. Assist the Outlet Manager in continuously growing the business.
• Ensures all resources for an efficient operation are in place; takes routine inventories and re-orders operating supplies when necessary.
• Closely monitors the cashiering function of the outlet and ensures compliance with Cashiering Procedures.
• Assists the Outlet Manager in preparing annual plans, forecasts and managing expenses to meet departmental budgetary goals. Maximize profitability & revenue by controlling labour and expenses.
• Presumes full responsibility of a specific Outlet(s) in the absence of the Outlet Manager including and not limited to Forecasting, Audit and Compliance, Complaints and Escalations etc.
• Manages escalations and concerns and resolve themwith support from Outlet manager where needed, tracking, and notifying proper areas and responsible person to guarantee memorable experience for our guests.
• Oversees that Team leaders are leading the team efficiently and diligently. Prepares roster in line with budget and business requirements where applicable and ensures vacation planning is updated.
• Define training needs and propose training programs in co-relation with Outlet Manager. Ensures that regular training is conducted within the outlet and that all colleagues are trained as per their job specification.
• Manages Team activities under direction of Outlet Manager such as daily briefings, meetings, outing and other necessary activities to keep the team engaged and motivated.

About you:

• Minimum of 1 years’ experience in Assistant Outlet Manager role with strong F&B background in a Lobby Lounge.
• Sufficient computer knowledge.
• Fluency in the English language.
• Additional language would be an advantage.
• Strong leadership, communication, and influencing skills to engage others without requiring direct authority.