Service Manager
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Job Description
Black & Grey HR is actively recruiting a Service Manager for a leading provider of data center infrastructure services based in Dubai UAE. The role includes excellent service and operation support to the clients maintaining the existing customer base perusing new customer from service sales team. Other job responsibilities are as follow
Planning the yearly sales revenue target & GP
Planning the department overhead budget for the year
Securing the renewal contracts on time
Generating the sales leads from the existing customer base as PULL thru business
Onboarding new AMC customer with process in place
Contracting Negotiation and signing the new / existing contracts
Coordinating with OEM for backtoback support for service
Managing the service sales team (4 sales person) and guiding them to achieve their target
Managing the service support team (3 person) for coordination and order processing
Managing the P&L of the department
Achieve the set department sales target
Managing the Operation team of on field and office team (total 20 person) incl the project / operation manager reporting the service manager
Overall managing the service / operation department with the team strength of 30 person approx.
Taking feedback from the client
Arrange Training program for engineers & office staff for selfimprovement.
Requirements
Min 10 yrs as service manager in corporate or data center industry.
Knowledge of data center solutions and equipment.
Proven experience in building and leading highperforming teams.
Experience in budgeting forecasting and goal setting.
Indepth knowledge of best practices in the service industry.
Benefits
- 5+ years of experience in similar role. - Bachelor's degree in computer science, information systems, or Computer engineering. - CCNA, CCNP Enterprise certified - Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers. - Ability to create accurate network diagrams and documentation for design and planning network communication systems. - Ability to conduct accurate NIA (Network impact assessment). - Provides network specific detailed information for hardware and software selection. - Ability to work with all levels of staff within and outside of IT and outside the organization. - Familiarity with ITIL framework - Good analytical and problem-solving skills. - Network security experience.
Employment Type
Full Time
