FloorhostReceptionist - PwC
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Job Description
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS Internal Firm Services OtherManagement Level
AssociateJob Description & Summary
Office Management
Job Description
Floorhost/Receptionist
Job title
Floorhost/Receptionist
Level
Reports to
Office Manager or Office Services Senior Associate/Associate
Supervises
NA
Location
Position summary
To handle reception area activities.
Serves as the first point of contact with the firm and the office for visitors and callers.
Handle all internal and external inquiries and carry out administrative activities of the front office.
Primary duties and responsibilities
Financial
Adhere to the allocated budget for the administrative function of the office
Customer
Greet visitors arrange relevant passes and make sure all callers and visitors are dealt with promptly courteously and accurately
Ensure visitors are made comfortable met on a timely basis by their host shown to the appropriate room and assisted with parking if relevant.
Internal Process
Floorhost
Managing floor operations eg.
cleaning FM meeting rooms hourly floor checks
Fills up the CAFM form/App for any facilities/maintenance issues
Checks meeting room bookings day before for full day wrong floor etc liaise with staff directly or advises Central Floorhost.
Deals with daily issues if EA cannot handle.
Check occupancy against bookings on assigned floor/s
Sits when not on cover at floor host receptions
Maintain visitor logs
Manage Parking Validators Logs
Coordinate with mailroom for outside delivery/courier services with the help of Office administrators
Perform general maintenance of the reception area
Coordinate with Security where relevant
Act in accordance with regulations
Perform other administrative duties as required (eg.
Issuing PwC access cards)
Answer queries from visitors and callers and refers them to the appropriate person
Act as a key resource and liaison to other functional areas of the business building crossfunctional relationships as needed
Learning and Growth
Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met
Act as a key resource and liaison to other functional areas of the business building crossfunctional relationships as needed
Knowledge skills and abilities
Education
High school certificate (equivalent) or Bachelors degree
Language
Fluency in spoken and written English proficiency in Arabic is an advantage French is a plus
Overall Experience
Min 3 years of experience in customer service related role such as front desk or receptionist role
Specific Skills
Experience with a professional services firm is an advantage
Knowledge and Skills
Strong organizational skills
Excellent oral communication and interpersonal skills
Must possess a professional telephone manner
Demonstrated ability to work under pressure
Demonstrated ability to work on own initiative
Demonstrated team player
Must possess a warm friendly and professional demeanor
Basic PC skills on excel and word
Basic keyboard skills (at least 25 wpm)
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required: Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship
Government Clearance Required
Job Posting End Date
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Employment Type
Full Time
