Senior Account Manag....
Senior Account Manager MEA - Planet
Posted on :
28-06-2024
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Job Description
remote type
Onsite
locations
Dubai Payments Office UAE
time type
Full time
posted on
Posted 5 Days Ago
job requisition id
JR07864
Role: Senior Account Manager (Hybrid role KAM/BD)
Function: Financial Partners
Location: UAE Dubai Payments Office
Reporting to: Dima Estwani VP Partners Middle East and Africa
The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and its growing between 1315% yearonyear. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay Google has GooglePay Amazon has AmazonPay and its not just the Silicon Valley brands. Tencent owns WeChatPay Alibaba owns Alipay and digital disruptors like Square Stripe and Adyen all invest millions to grow the payments market.
Planet are a technology company thats transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests shoppers and consumers everywhere. We operate in a market that continues to evolve and expand partnering with the worlds most prestigious brands across Retail and Hospitality and with a network of Financial Services partners worldwide.
To meet consumer demands payments must be simple safe and invisible. The only way to do this is to fully embed payments in the software that runs business. By combining software and payment technology Planets creating a world of connected commerce that makes payments feel good.
Were growing organically and with strong Private Equity investors Advent International and Eurazeo weve the financial capital and expertise to grow our capabilities and reach through acquisition.
Sales Financial Partners:
Were one of the main commercial areas of Planets business accounting for around onethird of all revenue. Our focus is to drive revenue and growth for the business through working with acquirers PSPs and ATM providers.
Our team of over 75 employees globally work with a network of global Financial Services Partners who serve merchants across a wide range of different verticals worldwide. We have relationships with over 100 partner banks acquirers processor and ATM providers across the world and indirectly support millions of merchants and consumers through these relationships.
Our goal is to help our partners make the most of the connected commerce revolution delivering better payments experiences for customers through our products and services that help them win new business retain merchants and grow their domestic and international revenue.
Role Overview
This is a hybrid role where you will be having relationship management role and business development tasks. An account manager for the assigned accounts under your remit. Responsible for delivering seamless experience to our customers. You will be responsible for revenue optimisation for the partners merchant portfolio by monitoring and reporting performance of the payment solutions we extend to the subject partner. Taking part in building strategies to maximize and expand revenues. The role will entail a mixture of office and nonofficebased work including visits to clients and onsite Dynamic Currency conversion (DCC) trainings to the key accounts for the banks portfolio.
In addition to that you will also be responsible for new business sales with primary focus on building strong relationships with decision makers in Acquiring institutions with strong international acceptance on its network. The goal is to secure new customers to our core suite of products and services within Middle East region. The role holder will work directly with the VP Partners Middle East and Africa and closely to the local Account Managers Sales Support Marketing Product Operations and wider teams to sell our Currency Conversion services to existing/new partners.
What youll be doing
- Develop and maintain good relationships with our acquiring partners and key merchants.
- Grow portfolio sales volume and revenue.
- Improve portfolio profitability by completing the following:
- Monitor the daily/weekly/monthly performance
- Analyse data and produce action plans with corrective strategies based on prioritization.
- Regular and ongoing bank review meetings. Form and take part in merchant performance &corrective strategies.
- Provide reports to banks and key merchants.
- Conduct onsite training sessions for bank sales teams and key merchants on regular basis. Trainings from a key component to this role.
- Conduct necessary site visits to key merchants venues and properties to ensure and test our services and promote the benefits at the same time.
- Escalate and manage to resolution operational issues that are reported or identified through monitoring figures or bank /merchant discussions to internal functional units and follow up to ensure any issues are investigated resolved and steps are taken to prevent reoccurrence.
- Provide monthly highlights and reports to line manager.
- Work closely with all internal functions to support with any request related to the assigned account (Ops Products and teach teams Finance Compliance etc)
- Ensure assigned targets for Gross profit are met on quarterly basis
- Build the knowledge around Planet the products and services we extend to new/existing partners.
- Market and prospect research of Acquiring institutions in Middle East with international revenue potential to work with Planet.
- Establish new relations with new possible partners for the company Banks Acquirers.
- Drive those relations to get the new partner integrated with Planet with core solutions provided by Planet
- Explore and manage new BD opportunities (upsell cross sell opportunities for assigned partners in the region).
- Coordinate/Support the integration process in coordination with Project Management.
- Collaborate and introduce the local Planet teams to handover the process locally once the Bank is fully implemented. Doing a seamless process to avoid any impact to the new costumer.
- Provide reports to the Management on a Daily weekly or monthly basis according to the process and the costumer development.
- Work on a strategic plan for new sales in the region and flag areas of support required
- Develop and maintain a pipeline of business opportunities in conjunction with the line manager. Achieve and exceed quarterly and annual new business sales targets.
- Maximize revenue opportunities and ensure business is profitable.
- Respond to customer / partners queries in a professional and timely manner.
- Accurately complete sales documentation which supports the sale of services that include required business cases commercial discussions & proposals participation in RFP process and Deal clinics process (internal approval process).
- Participate in legal contracts when needed to close the opportunity.
- Lead on the creation and delivery of new business Presentations with customers.
- Work and contribute within the broader sales team creating and promoting ideas to assist colleagues in the achievement of set objectives.
- Work professionally effectively and constructively to promote the company.
- Carry out any additional duties which would be deemed by the manager and company to be in the best interest of the company and its customers.
Who you are:
- A UAE driving license will be essential.
- 35 years experience in merchant acquiring or payments/fintech industry or hospitality background with involvement in customer service and account management.
- Excellent presentation skills with history of presenting to and/or training a medium to large audience.
- Must have proven experience in new business sales preferably within the acquiring or related payments Industry.
- Proven knowledge of current sales techniques and strong working knowledge of developing a sales pipeline and sales development plan.
- Proven track record in managing and the delivery of new business targets.
- A knowledge of the Acquiring industry or payments solutions would be an advantage.
- Knowledge of Card Acquiring DCC hospitality and retail payment solutions would be an advantage.
- Project and product management experience.
- Strong verbal and written communications skills.
- Good analytical and problemsolving skills; be confident in their ability to escalate issues and create viable resolution plans which maximize opportunities for Planet and its rapidly growing client base.
- Strong Microsoft Office knowledge (PowerPoint and Excel).
Planet is an equal opportunity employer where diversity is valued and all employment is decided based on qualifications merit and business need.
Come and grow your career in the most exciting fast paced technology market with a business that delivers feelgood connected commerce. We would love to hear from you Apply now.
About Us
Company Background
Planet provides integrated software payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
Founded over 35 years ago we have evolved our services delivering an innovative digital commerce platform that puts customer experience first.
With headquarters in London and around 3000 expert employees located across six continents we serve customers in over 120 markets.
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Employment Type
Full Time
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