Head of Internal Support

Key Accountabilities:

• Team Leadership and Development:
• Lead and mentor a team responsible for internal support functions, including administrative support, data entry, document management, and general office operations.
• Conduct regular training programs to enhance the skill set of the internal support team.
• Foster a positive and collaborative work environment that encourages innovation and continuous improvement.
• Process Optimization:
• Identify opportunities for process optimization within internal support functions, streamlining workflows, and enhancing efficiency.
• Implement best practices for document management, data entry, and administrative processes.
• Collaborate with cross-functional teams to ensure seamless integration with other SCM processes.
• Resource Allocation and Workload Management:
• Allocate resources effectively to ensure optimal support for SCM operations.
• Monitor workloads and priorities, adjusting staffing levels as needed to meet business demands.
• Implement tools and systems for workload tracking and resource planning.
• Communication and Coordination:
• Act as a liaison between the SCM leadership team and internal support functions, ensuring clear communication and coordination.
• Collaborate with other departments, such as HR and IT, to address cross-functional support needs.
• Facilitate regular meetings to discuss challenges, opportunities, and improvements.
• Quality Assurance and Compliance:
• Implement quality assurance measures to ensure accuracy and compliance within internal support functions.
• Conduct regular audits to verify compliance with internal policies and regulatory requirements.
• Implement corrective actions and improvements based on audit findings.
• Continuous Improvement Culture:
• Foster a culture of continuous improvement within the internal support team, encouraging innovative solutions and proactive problem-solving.
• Solicit feedback from SCM teams to identify areas for improvement in support services.
• Implement changes and enhancements based on feedback and industry best practices.
  

Experience & Education Qualifications:

• Minimum of 10 years of experience in internal support functions, team management, or related roles, preferably within the defense or aerospace industry.
• Strong leadership and decision-making skills, with a focus on creating efficient and high-performing teams.
• In-depth knowledge of administrative processes, document management, and data entry.
• Excellent communication and interpersonal skills.
• Bachelor's degree in Business Administration, Management, or a related field; Master's degree preferred.
• Strategic thinker with a results-oriented mindset.
• Excellent leadership and people management skills.
• Proactive problem solver with the ability to thrive in a dynamic and fast-paced environment.
• Collaborative mindset with a focus on building strong internal relationships.