Front Office Supervisor

Job Description

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
• Ensure the daily smooth running of the Front Desk Team with regards to directing Front Desk Agents and Bell persons in conjunction with the Front Office Management team.
• Formalize and improve work processes.
• Follow corporate guidelines for operations reconciliation.
• Builds and maintains a liaison with key departments (Housekeeping, Guest Services, Security Services, Communications, Room Service, etc) to ensure smooth arrival and departure experience.
• Co-ordinates any changes with above noted departments and communicates guest satisfaction and concerns that may arise with any related problems.
• Handles guest complaints and assists in resolution.
• Communicates with appropriate department regarding any concerns or deficiencies.
• Communicates with sales/catering and all other departments as needed on the outcome, challenges and successes of all functions.
• Thorough knowledge of emergency procedures and general crisis situation procedures.
• Complete all other duties as assigned by the Front Office Manager.
  

Qualifications

• Service focused personality is essential.
• Passionate about guest experience.
• Strong computer skills, especially knowledge of Opera Property Management System, Microsoft Word and Excel.
• Must have a well-rounded understanding of all aspects of hotel operations.
• Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignments and additional duties.
• Must work well under pressure in a fast paced environment and handle conflicting priorities.
• Minimum of two years previous experience in a Rooms department, preferably Front Office operations.
• College degree in Hospitality management or related field preferred.
  

Additional Information

customer related experience an asset

Ability to work well under pressure in a fast paced environment

Excellent communication skills and a professional presentation

Ability to work cohesively with fellow colleagues as part of a team Your team and working environment:

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.