Customer Success and CRM Analyst
Posted on :
13-06-2024
Employer Active
1 Vacancy
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Job Description
- Design, test, launch, and optimize marketing campaigns and workflows, including email marketing, lead generation, customer retention/satisfaction, and loyalty programs
- Use CRM systems and tools such as Zoho, Mailchimp, HubSpot, and Salesforce to track and measure campaign results
- Develop and maintain strong relationships with customers to ensure high levels of customer satisfaction and loyalty
- Act as the primary point of contact for customer inquiries and issues, ensuring timely and effective resolution
- Assist customers in effectively using CRM tools and executing marketing campaigns
- Collect, process, and report on customer data from the CRM system and other sources
- Use Excel, Tableau, and Power BI to extract, manipulate, and visualize data, generating insights and recommendations for marketing campaigns and customer segments
- Help customers understand their data to improve their marketing strategies
- Implement B2B marketing campaigns, preferably in the automotive services, claims, and repair domain
- Support customers in promoting SaaS solutions effectively
- Monitor and manage customer databases and CRM systems
- Collaborate with internal teams and customer teams to integrate business processes into the CRM
Employment Type
Full Time
Department / Functional Area
Key Skills
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