Spa Therapist

General

• To have a complete understanding of and adhere to the Spa and company’s policy and procedures.
• To ensure spa’s grooming standards are adhered to.
• To contributes the morale and team spirit of company by maintaining excellent work collaboration.
• and relationships among associates within the company, gallery and hotel.
  

Performance Evaluation Criteria

• Quality of treatments. Proficiency in roles at required level.
• Guest contact skills.
• Teamwork.
• Mystery Shopper Results.
• Conversant with relevant emergency procedures.
• Knowledge or relevant rules and regulations.
• Knowledge of the company, spa and its environment.
• Knowledge of hygienic, safety and security procedures.
• Knowledge of relevant guest satisfaction standards.
• Language requirements met or exceeded.
  

Abilities/Key Competencies/Skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.

Leading Myself

• Positive Orientation
• Operational Decision Making
• Self-Development & Management
  

Leading Others

• Developing an Empowered Team
• Leading an Engaged and Diverse Team
• Communication
  

Leading the Business

• Advocating Guest Passion
• Business Planning and Analysis
• Business Improvement and Change
  

Qualifications

Experience/Certificates/Education

• Prior experience in a luxury hotel spa is required.
• Completion of a recognized spa therapy training program is a must.
• Proficiency in various massage modalities, including Swedish and deep tissue.
• Understanding of human anatomy for tailored client treatments.
• Understanding of human anatomy for tailored client treatments.
• Understanding of human anatomy for tailored client treatments.
• Adherence to strict hygiene and sanitation practices.
• Knowledge of spa products, including oils and skincare items.
• Knowledge of spa products, including oils and skincare items.