Sr Application Support Engineer

Job Purpose:

The main responsibility for the Sr. Application Support Specialist / Application Owner resource is to provide necessary technical support relating to various applications and systemlevel software.

Accountability and Skills Required:

• Possessing specialist knowledge of systems applications and their associated hardware and network infrastructures
  
• Owning the change management process from initiation of change to analysis implementation and rollout
  
• Maintain contracts and Licenses against applications and their vendors
  
• Monitoring SLA achievement levels of incidents and support requests for applications
  
• Conducting technical review for the change requests
  
• Validation of health check reports from vendors partners
  
• Ensure solutions are compliant with clients technical standards and governance and communicate ITD responses
  
• Delivering regular and customized training to teams
  
• Prepare and maintain reports for all projects handled
  
• Conduct periodic analysis of production incidents and ensure Root Cause Analysis is conducted for critical incidents
  
• Be aware of the latest technology trends standards and practice.
  

Main tasks: 1. Follow up on official correspondence and communications received by the Executive Director s Office, which include (letters, e-mails) to ensure that the necessary measures are taken. 2. Preserving correspondence, and official documents within an integrated document preservation system. 3. Follow up on the status of messages received from all sectors and departments of the Authority. 4. Preparing for the evaluation of the Office of the Executive Director. 5. Covering the duties of the Executive Director s secretary during his vacation. 6. Preparing monthly reports related to correspondence to the Executive Director. 7. Managing incoming/ outgoing correspondence from the Office of the Executive Director through the Tarasul system. 8. Follow up co-ordination with the office of the Director General and Chairman of the Board of Directors to ensure that all directives and instructions of the Director General and Chairman of the Board of Directors are implemented. 9. Ensuring that correspondences that do not have a specific end date are not delayed for more than two months. 10. Ensuring that all requirements are provided on time and that their completion is not delayed. 11. Receiving messages (forms, minutes of meetings) that require the approval of the Executive Director and sending them to the concerned authority upon approval. 12. Periodic follow-up and updating of the shared file. 13. Following up on matters related to the Office of the Executive Director and preparing and implementing the tasks assigned to me, including minutes of meetings, PowerPoint presentations