Collections Executive
Posted on :
29-05-2024
Employer Active
1 Vacancy
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Job Description
- Manage a portfolio of delinquent accounts, this includes reaching out to debtors/customers, understand the reason for default and ensure collections of dues on time
- Regular follow up via emails & Telephones calls with past due customers to ensure the collection of pending amounts on time
- Preforming all the relevant collections activities before recommending for necessary legal action.
- Attend and Answer queries from customers related to collections.
- Prepare and send the Statement of Account (SOA) for the debitors monthly and whenever required.
- Negotiating and proposing re-payment plans according to the company policy.
- Adhere to all Collection Procedures while protecting the interest and reputation of the organization.
- Full responsibility for maintaining a complete collection reports and recording details of all interactions with customers in the collections management log
- Create & Maintain relationships with debtors, when possible, to avoid future issues.
- Provide feedback to credit team on customer payment status/history when required.
- Field visits to be performed on case-to-case basis when required.
- Handling Corporate and retail customers including critical accounts.
- Reconciling the customer’s accounts when required.
Employment Type
Full Time
Department / Functional Area
Key Skills
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