Learning Operations Manager

• Drive the financial process for services in scope, including (but not limited to) standard quotations, order booking, internal purchase requisitions, vendor payments and invoicing activities applying appropriate payment methods.
• Utilize SAP and other financial tools to process, review and report transactions as needed.
• Maintain a variety of periodic financial reports / journals to reconcile financial transactions and monitor business performance in support of functional goals.
• Monitor and drive utilization of services team members and cost recovery as per commercial goals.
• Support achievement of regional revenue and margin goals.
  

Operations Management

• Maintain database of IACS trainers, associated trainers, vendors and service providers in the region and manage relationships, with the goal of ensuring service quality and profitability of each project as per quotation/budget.
• Publish and maintain regional training schedule in coordination with Services Manager, Instructors and Regional Commercial Leads using ScheduleIT, LMS, web portal or other tools.
• Monitor the performance of services team members to ensure quality of services, identifying/proposing corrective actions where needed.
• Engage end-users during the delivery process, ensuring participation/attendance as per plans, including supporting customers through any schedule changes, monitoring their satisfaction and drive continuous improvement through periodic surveys and/or direct feedback interactions.
• Implement services delivery process as per Quality and Governance standards including supporting customers through pre-sales, delivery and post-delivery phases.
• Support achievement of regional revenue, margin, staff utilization and cost recovery goals through day-to-day operational control of service delivery.
• Adopt and support digitization of training operations as needed.