Services Planner

• Assist clients with services for benefits and entitlement.
• Advocate for adequate, timely and cost-effective services.
• Respond to any issues that occur during the delivery of services, escalate to management when needed.
• Schedule appointments for clients, answer phones and track clients’ service records.
• Monitor the services being provided and stay up to date on any services being introduced.
• Evaluate the quality of all services and identify areas that need improvements and report to management.
  

Qualifications

• Proven work experience as a Service Coordinator/Planner or similar role.
• Strong work ethic and service skills.
• Excellent communication and interpersonal skills.
• Stay up to date with services, policies and regulations.
• Strong record-keeping and analytical skills.
• Excellent organizational skills and attention to detail.
• An associate degree or bachelor’s degree in relevant field is preferred.