Customer Experience Manager - WEETAZ
Posted on :
25-05-2024
Employer Active
1 Vacancy
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Job Description
Job Description:
- Develop and implement customer experience strategies programs and initiatives to enhance customer satisfaction loyalty and retention.
- Monitor and analyze customer feedback satisfaction scores and trends to identify areas for improvement and opportunities to exceed customer expectations.
- Collaborate with crossfunctional teams including marketing sales and product development to align customer experience efforts with business goals and objectives.
- Implement customer feedback mechanisms such as surveys focus groups and customer advisory boards to gather insights and feedback.
- Train and coach employees on customer service best practices and standards.
Job Requirements:
- Bachelors degree in Marketing Business Administration or related field.
- Proven experience in customer experience customer service or related roles.
- Strong knowledge of customer experience principles practices and trends.
- Excellent analytical problemsolving and decisionmaking skills.
- Strong communication collaboration and leadership skills.
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Employment Type
Full Time
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