Customer Experience Manager - WEETAZ

Job Description:

• Develop and implement customer experience strategies programs and initiatives to enhance customer satisfaction loyalty and retention.
• Monitor and analyze customer feedback satisfaction scores and trends to identify areas for improvement and opportunities to exceed customer expectations.
• Collaborate with crossfunctional teams including marketing sales and product development to align customer experience efforts with business goals and objectives.
• Implement customer feedback mechanisms such as surveys focus groups and customer advisory boards to gather insights and feedback.
• Train and coach employees on customer service best practices and standards.

Job Requirements:

• Bachelors degree in Marketing Business Administration or related field.
• Proven experience in customer experience customer service or related roles.
• Strong knowledge of customer experience principles practices and trends.
• Excellent analytical problemsolving and decisionmaking skills.
• Strong communication collaboration and leadership skills.