Outlet Manager

OVERVIEW/BASIC FUNCTION: Responsible for the management of all aspects of the outlet functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff. RESPONSIBILITIES: • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. • Ensure that standards are maintained at a superior level on a daily basis.• Assign work and side duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations, which compromise the department's standards and delegate these tasks. • Monitor the preparation of station assignments, ensuring compliance to departmental standards. • Conduct pre-shift meeting with staff and review all information pertinent to the day's business. • Inspect grooming and attire of staff; rectify any deficiencies. • Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective associates. • Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective associates. • Inspect table set-ups; check for cleanliness, neatness and agreement to departmental standards; rectify deficiencies with respective associates. • Inspect all aspects of the restaurant environment ensuring compliance with standards of cleanliness and order. Direct respective associates to rectify deficiencies. • Ensure that the Greeter stand is clean, organized and stocked with designated supplies. • Review the reservation book, pre-assign designated tables and follow up on all special requests