Specialist ICT Support
Posted on :
19-09-2024
Employer Active
1 Vacancy
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Job Description
- Identify and classify requests through diagnostic techniques and pertinent questions (Cherwell)
- Determine the best solution based on the issue and details provided by customers
- Direct unresolved issues to the next level of support personnel in a timely manner to minimise the impact on business
- Maintain service records and their resolution in the IT Service Management tool
REQUIRED EDUCATION
- Bachelor Degree in Computer Science or ICT equivalent degree from an accredited institution
- Certification in ITIL v3 Foundations will be an advantage
REQUIRED EXPERIENCE
- At least 1 years’ experience in an ICT support service environment
REQUIRED JOB SKILLS AND KNOWLEDGE
- Able to complete the necessary documentation
- First line hardware and software technical problem solving skills
- Client service and related management principles
- IT service management tool
- ITIL Service Management based skillset for Incident, Change, Problem and Request management
Employment Type
Full Time
Department / Functional Area
Key Skills
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