Human Resources Manager

PRIMARY OBJECTIVE OF POSITION

TASKS DUTIES AND RESPONSIBILITIES

MAXIMISE EMPLOYEE PRODUCTIVITY AND WELL BEING AND ACHIEVE THE HOTEL s GUEST SERVICE OBJECTIVES

Directs and coordinates all employee and labour relations activities within the hotel to ensure compliance with the law and to control costs.

Analyses hotel manpower requirements and makes recommendations on selection and development activities to meet manpower need.

Develops and implements recruiting and screening systems and procedures to attract qualified candidates for vacancies.

Acknowledges reads screens and forwards job applications to applicants and Department Heads in a timely and professional manner.

Assists Department Heads in recruiting activities.

Directs and coordinates responses to union grievances and employee complaints.

Ensures that employees are disciplined based on proper grounds and that proper documentation is maintained.

Together with Department Heads and General Manager identifies employees for development recommends and monitors individual development plans.

Develops employees to maximize their potential and prepares them for future promotional opportunities by conducting counselling sessions where development needs are discussed.

Counsels employees Department Heads and Supervisors on an ongoing basis.

Ensures compliance with Human Resources guidelines policies and procedures as well as labour law rules and regulations.

Maintains complete and accurate employee files.

Coordinates insurance vacation holidays sick pay etc. and honours requests.

Meets and exceeds expectations of employees by utilizing leadership skills and motivation techniques to maximise employee productivity and satisfaction.

Creates a positive work environment for all employees.

Determines and communicates standards of performance of employees.

Evaluates employee performance regularly.

Ensures disciplinary action is taken as required utilizing consistency fairness and respect.

Administers the employee newsletter.

DIRECT AND IMPLEMENT TRAINING PROGRAMMES

Increases the consistency of customer service and supervisory leadership skills by utilizing training as a strategy to achieve customer service and operational goals.

Develops and implements strategies to achieve customer service goals.

Monitors the Customer Service Spirit STAR and all other hotelbased training and proper followup conducts training as required to ensure that all employees provide positive customer service.

Ensure that the required training programmes are conducted regularly.

Assist Department Heads to address departmental training needs and to develop departmental training plans.

Informs employees on benefits employee policies etc.

Ensures that all employees attend mandatory training sessions and maintains documentation of their attendance.

PERSONNEL ADMINSTRATION

Directs and coordinates performance appraisal activities in the hotel to ensure employee satisfaction and compliance with law and cost control.

Assurance employees receive salaries on time.

Ensures that Department Heads conduct performance appraisals in a wellplanned professional nondiscriminatory way.

Conducts wage survey annually and recommends wage structure to Department Heads and Hotel Manager.

SECURITY HEALTH AND SAFETY

Maintains a safe and secure environment for guests and employees.

Ensure that all employees follow safety rules and procedures.

Takes corrective action where required to improve safety of work areas.

Ensures that all potential and real hazards are removed.

Fully understands the hotel s fire emergency and bomb procedures.

Ensures that all employees work in a safe manner that does not harm or injure self or others.

Ensures that the highest standards of personal hygiene dress uniform appearance body language and conduct are maintained by all employees.

MISCELLANEOUS

Prepares and submits periodic reports to Department Heads and Hotel Manager to update them on corporate and governmental labour laws and practices.

Develops the departmental business plan.

Attends meetings and trainings required by the Hotel Apartment Manager.

Accepts flexible work schedule necessary for uninterrupted service to hotel guests and stakeholders.

Maintains own working area and materials clean tidy and in good shape; reports defective materials and equipment to appropriate person within the hotel.

Continuously seeks to endeavor and improve knowledge of own hob function.

Is well updated on:

Hotel fire bomb and emergency procedures

Hotel health and safety policies and procedures

Hotel facilities and nearby sights of interest and importance (i.e hospitals stations tourist sights)

Hotel standards of operation and departmental procedures