Service Operations Lead
Posted on :
09-09-2024
Employer Active
1 Vacancy
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Job Description
- Participates in the development of the Service Field plans including manpower and material for the team in assigned territories to optimize utilization.
- Monitors Service Field projects within assigned branch/territory, ensuring cost and progress are tracked and potential issues mitigated.
- Assesses the performance of assigned branch/territory against annual plans to ensure the Service Field KPI’s are achieved in a timely manner.
- Monitors the branch/territory expense and operational budgets with inputs from the contracted plan and drives the Service Field team’s compliance to the plan.
- Approves manpower and material changes to the Service Field projects based on project scope and business requirement.
- Improve field efficiency using digital tools.
- Prepare weekly and monthly forecast for O,T and S.
- Manages quality/safety audits across client sites to ensure Service Field teams are operating within the prescribed quality parameters, and following operational safety procedures.
- Conducts field visits across client sites in the assigned branch/territory to maintain a high level of rapport with key stakeholders and reinforce Otis commitment to customer service.
- Manages the coordination with the other departments to ensure that the terms and conditions of all service, repair and modernization contracts are implemented.
- Conducts coaching of Service Field team members ensuring they are mentored on field and learn from that experience.
Employment Type
Full Time
Department / Functional Area
Key Skills
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