Workforce Development Specialist
Posted on :
08-09-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Graduate in Math, Science, Computer Science, Engineering, Business, Finance etc
- Basic Certification in Lean, Business Analytics
- Basic Certification from COPC/ SWPP/GWFM related to Workforce Management
- Exposure to Banking domain
- Proficient in MS Office tools (Outlook, Excel, PowerPoint, etc)
- Good knowledge of CMS Supervisor or Dialer and any WFM tools (IEX, Verint Impact 360 (Bluepumpkin), Genesys WFM, Aspect eWFM)
- Experience in WFM on omni channel platform
- Effective collaboration with the team and stakeholder
- Excellent Communication and articulation skills
- Stakeholder Management within operational units and clients
- Leadership and Time Management skills
- Advanced Analytical and Problem solving skills
- Time Management skills
- Critical thinking and Problem solving skills
- Accountability and Professional behavior
Employment Type
Full Time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
