Group Manager

Project Description: Provide technical assistance to all customers seeking assistance for hardware, software, application, printing, Network, and Operating System issues.

Onsite or Remote?

• This role is currently 100% remote, but subject to change at any time. The selected contractor may be required to go to Central Office at any time.

Job Knowledge, Skills & Abilities

• Ability to work with diverse customers in a calm, respectful manner to address potentially difficulty situations.

• Ability to manage and work on multiple priorities or projects.

• Ability to document standard operating procedural documentation as it pertains for support procedures, and properly assigning unresolved incidents.

• Ability to effectively multitask and prioritize workload.

• Effective oral and written communication skills.

Top Skills & Years of Experience:

• Excellent customer service skills
• At least 2 years of support experience with Windows 10, and Microsoft Office 2019
• At least 2 years' experience with Network and Printer troubleshooting
• Must be proficient is typing skills and be able to multi-task.

Nice to have skills:

• Prior Help Desk experience in a call center environment
• Previous experience using Incident and Knowledge base systems
• Desirable to have 2 years support experience with iOS devices

Remote Work :

No