Helpdesk Operator
Posted on :
29-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2765509
Job Description
Telephone Handling & Help Desk (CAFM)
Answer inbound calls and log them on CAFM.
Make outbound calls to process customer complaints.
Maintain helpdesk-related documents.
Ensure smooth coordination between help desk and operations.
Maintain knowledge of helpdesk policies and procedures.
Achieve key performance indicators (KPIs) and support team members.
Proactively monitor and address outstanding maintenance calls.
Gather feedback from departments and update customers.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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