IT Help Desk yst
Posted on :
27-09-2024
Employer Active
1 Vacancy
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Job Description
- Respond to Tickets: Ensure reply to staff inquiries as soon as they come in.
- PC/Laptop Configuration: Set up, configure, and troubleshoot desktops and laptops, including installing operating systems, drivers, and software.
- Log ITHD Tickets: Document each step taken for a ticket in the system for record-keeping and transparency.
- Follow Up on Open Tickets: Check and update ongoing tickets to make sure they're progressing toward resolution.
- Resolve Issues Efficiently: Work to solve end-user problems during the first interaction whenever possible.
- Resolve User Support Issues: Provide help with common user problems such as password resets, software installation, and network access.
- Prioritize Urgent Requests: Handle time-sensitive issues first, especially those affecting critical operations.
Minimum Requirements
- 2 years’ experience
- Knowledge about ITSM tools and ITHD Ticketing
- Knowledge about Windows 10 / 11
- Basic Knowledge of networking
- Bachelor's Degree in Computer science
Employment Type
Full-time
Company Industry
Department / Functional Area
Key Skills
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