Guest Relations Officer Receptionist

Company Description

The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.

Job Description

• Evaluate everyday status of all hotel occupancy and coordinate with various departments e.g. reservation, sales and housekeeping to ensure optimal level of guest satisfaction.
• Manage and greet all guests, monitor and resolve all requests.
• Perform check IN/OUT of guests using Opera system.
• Welcome and greet guests, answer inquiries and incoming calls.
• Prepare occupancy and guests report
• Maintain group and individual arrival report daily.
• Inform guests of hotel rates and services and create/cancel/confirm reservations.
• Check and manage room allocation.
• Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.
• Coordinate and assist concierge in all services to guests and maintain knowledge on all emergency procedures and evaluate all credit limit report on everyday basis and manage room availability efficiently.
  

Qualifications

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Proficiency in Opera and Microsoft
• Fluency in English; additional languages are a plus
• Excellent communication and organizational skills