Fragrance Consultant

• Represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members.
• Generate sales, while achieving line and sales targets, using fragrance and ensure all sales and operational policies are followed.
• Maintain a solid and accurate customer database to build strong relationship with customers and create future potential selling opportunities.
• Promote the Group’s loyalty program (MUSE) and increase enrollment rate and new customer acquisition.
• To have an understanding of brand’s online offers and activities.
• Participate to the brand’s events when required inside or outside the store and push fragrance sales during events, promotions and launches.
• Be flexible to support other stores and team members when required.
• Stay ahead of latest trends, products and competitors.
  

Customer Centricity

• Take ownership of the customer’s experience by delivering an exceptional service and brining to life the brand’s customer journey at all different touchpoints (physical and digital) through building rapport, sharing product knowledge and expert’s advice, proactively catering to customers’ needs, interests and preferences.
• Demonstrate usage and benefits of various brands and products in alignment with the retail policies.
• Use clienteling techniques and tools to virtually connect with customers, build one-on-one.
• relationships based on trust to drive loyalty. (Such techniques and tools include messaging, (virtual) shopping appointments, etc.)